William Gordon Countryside Services Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our services or visiting our website.
1. Information We Collect
We may collect and process the following personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Project Details: Information related to your works.
- Website Usage Data: IP addresses, browser type, and usage statistics through cookies (see our Cookie Policy below).
- If any other information is required, we will advise at the time of request.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide quotations and complete your works.
- To communicate with you about your work, updates, or services.
- To send you marketing communications (with your consent).
- To comply with legal obligations or resolve disputes.
- To improve our website and services.
3. Sharing Your Information
We do not sell your data. However, we may share your information with:
- Trusted subcontractors or suppliers necessary to deliver your project.
- Third-party service providers (e.g. payment processors or email marketing tools).
- Legal or regulatory authorities, if required by law.
4. Marketing Communications
With your consent, we may send you emails about our products, services, and exclusive offers. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
5. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.
6. Your Data Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Ask us to correct inaccurate data.
- Erasure: Request deletion of your data (“right to be forgotten”).
- Restriction: Restrict processing under certain conditions.
- Data Portability: Request transfer of your data to another provider.
- Objection: Object to direct marketing or certain types of processing.
7. Data Security
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
Server security
The William Gordon Countryside Services Limited website is hosted on servers managed by Clook. All data transferred between users and the Clook servers is encrypted. Only technical staff at Clook and our website management company, Open Door Digital, have access to the data stored on the server. All Clook staff are subject to an internal data protection policy and receive regular security awareness training. Clook are ISO27001 and ISO9001 accredited and assessed by external auditors annually.
Server logs
When you visit our website some information, which cannot be used to identify you personally, is collected and stored by our server (the computer where our website is located). Our server stores the following information about your visit:
- IP address
- Date, time and duration of visit
- Pages visited
- Type of browser and operating system
- How you arrived on our website (eg from a search engine or other source)
This information is used for administrative purposes such as to report on server activity and to identify any errors or malicious traffic.
8. Cookies Policy
Our website uses cookies to enhance your browsing experience and collect analytics data.
A cookie is a small piece of data sent from a website and stored on the visitor’s computer by their web browser. Cookies are used to improve the visitor’s experience by ‘remembering’ their preferences as they move around the website; they are also used to collect data about their visit, to be used by the website operator to improve their service.
The only cookies stored as a result of your visit to our website are from Google Analytics.
Google Analytics cookies
We use Google Analytics to monitor how visitors move around the website, how they reached it, and other dimensions and metrics. The information received cannot be used to identify you personally. To collect this information, it is necessary for Google Analytics to set cookies on your computer.
Refusing Google Analytics cookies
Collecting this data is really important to us, as we use it to improve our service. However, you can opt out if you wish: opt out of Google Analytics.
This will prevent data about any websites you visit being used by Google Analytics.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.